aGROWKulture Urban Farm – Shipping & Delivery Policy

Effective Date: January 1, 2026

This Shipping & Delivery Policy outlines how aGROWKulture Urban Farm ("we," "us," or "our") handles shipping, delivery, and pickup of products purchased through our website or in person.

By placing an order with aGROWKulture Urban Farm, you agree to the terms outlined below.

1. Products Eligible for Shipping

Due to the perishable nature of many farm products, not all items are eligible for shipping.

Eligible for Shipping:

• Shelf-stable products (e.g., honey, dried herbs, packaged goods)

• Select produce when weather and freshness allow

• Merchandise or branded items

Not Eligible for Shipping:

• CSA shares

• Fresh eggs

• Live plants or seedlings

• Highly perishable produce (unless otherwise stated)

Availability for shipping will be clearly noted on each product page.

2. Local Pickup (Preferred Option)

Local pickup is the primary fulfillment method for:

• CSA shares

• Fresh produce

• Eggs

• Plants

Pickup details (date, time, and location) will be provided at checkout or via confirmation email. Customers are responsible for picking up orders during the designated window.

Unclaimed orders may be donated or composted and are not eligible for refunds.

3. Local Delivery (When Offered)

Limited local delivery may be available within designated service areas. Delivery fees, schedules, and eligibility will be listed at checkout.

We are not responsible for delays caused by weather, traffic, or incorrect delivery information provided by the customer.

4. Shipping Methods & Carriers

When shipping is available, orders are fulfilled using trusted third-party carriers (e.g., USPS, UPS, FedEx). Shipping methods and estimated delivery times will be displayed at checkout.

Please note that delivery times are estimates and not guaranteed.

5. Shipping Rates

Shipping rates are calculated based on:

• Product type and weight

• Packaging requirements

• Destination address

All shipping costs are displayed at checkout prior to payment.

6. Order Processing Time

Orders are typically processed within 2–5 business days. Processing times may be longer during peak seasons, holidays, or high-volume sales periods.

Customers will receive a confirmation email once the order has been shipped or prepared for pickup.

7. Perishable Item Disclaimer

For any perishable items approved for shipping:

• Orders are packed to maintain freshness

• Shipping dates may be limited to early-week dispatch

• We are not responsible for spoilage due to shipping delays once the package is in the carrier’s possession

8. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information. aGROWKulture Urban Farm is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.

Additional shipping fees may apply for reshipment.

9. Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with photos and order details. We will review claims on a case-by-case basis and may offer a replacement or store credit at our discretion.

10. Refunds Related to Shipping

Shipping fees are non-refundable once an order has been shipped. Refunds or credits for products are subject to our Terms & Conditions.

11. Weather & Force Majeure

We are not responsible for shipping or delivery delays caused by weather events, natural disasters, or other circumstances beyond our control.

12. Policy Updates

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on our website with a revised effective date.

13. Contact Information

For shipping or delivery questions, please contact:

aGROWKulture Urban Farm

Email: letsdig@agrowkulture.com

Website: www.agrowkulture.com

By placing an order with aGROWKulture Urban Farm, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.